Customer Service Bite Size Seminars

Discount structure

Pay as you go, with no commitments is charged out on a monthly basis after the event with a base rate of £800/bite size event. This rate reduces on a sliding scale as follows:

• First 4 events in any one month - £800/event

• Fifth to ninth events in any one month - £750/event

• Tenth and subsequent events in any one month - £700/event

Pre-pay is paid in advance and can be called off as and when required. There is no expiry date. Rates (which apply to all days bought, not incrementally) are:

• Two to ten events - £750/event

• 11 to 30 events –  £700/event

• 31 to 60 events –  £650/event

• 61 to 99 events –  £600/event

• 100 events or more – £500/event

Email info@cul.co.uk for details

Time for training is increasingly tight. It takes real dedication to take a whole day off work. These sessions, lasting one to two hours, are designed to fit around the working day as breakfast or lunchtime events, or to take up a manageably small chunk of working time. We have been running these bite size events since 1995 and they continue to be amongst our most popular (and cost effective) sessions. Most can run with any size audience.

Bite size sessions cost £800 each, or are available for small groups at our individual rate of £129/head (minimum 3 attendees).

Like all our sessions, pricing assumes you will provide the facilities and excludes VAT, books and travel expenses. To keep costs down you could omit giving a book to attendees, but we strongly recommend it as a very effective way to sustain the message back into the workplace, which is particular important with these short sessions. The recommended book(s) for the event are listed below when an event is selected.

Bite size events work fine stand-alone, but they can also be used in combination to provide a programme that really delivers change. Rather than have a preset menu, we will suggest a combination that suits your individual need.

Click on an event to jump down to the detail:

• Customer Service for... - your sector: tailored events to boost customer service

• Customer Charisma - discovering the twelve key components that will capture your customers' hearts

• The Invisible Customer - dealing with customers you never see from call centres and over the internet

As with all our seminar styles, we can develop a custom built-session or offer facilitation. Our off-the-shelf sessions suit many organizations, but should your need be to go beyond one of the packages above we can tailor a product to your exact requirements - please contact us at info@cul.co.uk to discuss your needs. After development we can deliver the course at our standard rate, licence it to you for in-house use, or sell it outright for your exclusive use.

Customer Service for...

A tailored workshop for specific sectors, providing the keys to transforming customer service within your business. Optionally we can pre-check your service as ‘customers’ to feed into the session. For example, in our session tailored to call centres and internet customer service, we contact your call centre/internet support with a number of issues to be able help staff understand the experience from the other side.

Recommended book: Capturing Customers’ Hearts – £21.99 – it’s not enough to give ‘fast food’ customer service – this book looks at transforming customer service by giving your business charisma. It identifies 12 components that build on good delivery to make your customers delighted.
 

Customer Charisma

Despite all the effort that was put into customer service in the 1980s and 1990s, customer satisfaction is at an all time low. Customers are more aware than ever before, competition is intense and it's frighteningly easy to let your eye slip from the customer service ball. This short session is for anyone in customer service, from the front line to the Customer Service Manager, arming them with the 12 components that produce customer delight.

Recommended book: Capturing Customers’ Hearts –£21.99 – it’s not enough to give ‘fast food’ customer service – this book looks at transforming customer service by giving your business charisma. It identifies 12 components that build on good delivery to make your customers delighted.
 

The Invisible Customer

The call centre and the Internet are changing the face of customer contact – but at what price? This seminar looks at the needs of the invisible customer and how customer service has to be approached to make sure that this hugely important group is not disadvantaged. Plenty of companies have rushed into call centres and Web sites – few have thought through the implications. This practical seminar, for managers and staff alike will help find the right path.

Recommended book: The Invisible Customer - £16.99 – call centres and the Internet bring new challenges for customer satisfaction. This book helps the reader give invisible customers the great service they deserve.